Cancellation & refund policy

Current pilot status

SafeMY does not process online payments during the Klang Valley pilot. Any deposit, fee or payment arrangement for a protection assignment is made directly between you and the licensed agency assigned to your request — not through SafeMY. Ask the agency for their cancellation and payment terms before confirming.

Cancelling a request submitted through SafeMY

You can cancel a pending request at any time before it is accepted by contacting us — since no agency has been confirmed yet, this carries no charge from SafeMY.

What changes once in-platform payments launch

Once SafeMY begins processing payments directly, we will publish specific cancellation windows and refund terms here before that feature goes live, including how far in advance you can cancel without a fee and how any agency-set late-cancellation charges are handled.

Disputes

If you have a dispute about a completed assignment, contact us via our contact page and we will help coordinate with the assigned agency.